Undercover Boss is a very popular show on CBS where President's and CEO's of very successful companies go undercover to work within their companies. The Boss' goes undercover to see how the logistics of the company are functioning, and diagnose any problems, if any.
Steve Joyce is the President and CEO of Choice Hotels which has several brands under them such as Econo Lodge, Comfort Inn, and Quality Inn etc. http://www.choicehotels.com/
Steve goes undercover to the world's largest Econo Lodge in Orlando, Florida to work beside Ricardo. Ricardo is technically a maintenance man but turns out he really is a jack of all trades. Ricardo is a very hard worker who works two jobs seven days a week in order to put his son through College and Med school. The Econo Lodge is in need of serious repairs which Ricardo can not do because he does not have the resources. Steve addresses the General Manager of the hotel to bring this hotel above standard.
Steve goes undercover and tries to tackle the task of being a housekeeper. He did not realize the amount of hard work that goes into maintaining a hotel room, and the speed that is required when cleaning a room. In the end Steve realized that he needs to get in shape.
Steve was able to do the tasks required with hotel sales and working the front desk with more ease. During his different jobs he met some incredible people that work for him. Overall he was happy with the people that he met during his week. There were a few issues that he did not like, and addressed with his staff during the reveal. And in the end he made several people very happy with some promotions, and rewards for hard work and loyal service.
Undercover Boss - Steve Joyce, CEO, Choice Hotels; CBS 9/26/2010
http://www.cbs.com/primetime/undercover_boss/video/?pid=A_4bEGsyuzefCu0nku4U_dJgxpVS1joZ&vs=homepage&play=true
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